Start conservative
Use call logs or a one-week audit. If you guess high on missed-call rate or close rate, the ROI story will look better than reality.
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missed calls × lead value × close rate × recovery rate − AI costGarbage in, garbage out. Use real data from your phone system and CRM.
Use call logs or a one-week audit. If you guess high on missed-call rate or close rate, the ROI story will look better than reality.
Include monthly plan, minutes, overages, setup, custom scripts, integration work, and any human fallback charges.
Measure recovered calls, booked appointments, transfer rate, caller satisfaction, and qualified leads — not just call volume.
Fast answers for buyers validating AI receptionist ROI.
Estimate monthly calls, missed-call rate, average lead value, and close rate. The lost opportunity is missed calls multiplied by lead value and close rate.
If recovered calls produce enough booked jobs, appointments, orders, or consultations to exceed monthly software and setup costs, the ROI can be positive.
Use conservative inputs from call logs, booking records, CRM data, or a one-week manual call audit instead of best-case assumptions.
This estimates what percentage of previously missed calls the AI would successfully handle and convert. 75–85% is a realistic range for most businesses; some calls will still slip through due to complex requests or caller hang-ups.